Frequently Asked Questions

Are your phones new?

We offer both new and refurbished devices. The condition of each product is clearly stated on its product page.

Do your phones include a warranty?

Warranty details vary by product. Please refer to the individual product page or contact us before purchasing.

How long does delivery take?

Most orders are dispatched promptly, with estimated delivery times shown during checkout.

Can I return my order?

Eligible returns are accepted in accordance with our Returns & Refund Policy.

Do you repair all mobile phone brands?

We repair many popular brands, subject to parts availability and the condition of the device.

How do I request a repair?

Contact our customer support with your device model and a description of the issue. We’ll advise you on the next steps.

Are you affiliated with Apple, Samsung, Google, or other manufacturers?

No. Khan Mobile is an independent retailer and repair service. We are not affiliated with or endorsed by any device manufacturer unless explicitly stated.

How can I contact customer support?

Phone: 0152 230 5279

Email: support@khanmobile.online

Address:

4 Tooting High St

London SW17 0RG

United Kingdom