Customer satisfaction is important to us.
Return Eligibility
You may request a return if:
- You received the wrong item.
- Your item arrived damaged.
- Your item has a manufacturing defect.
Return requests should be submitted within 14 days of receiving your order.
Return Conditions
Returned items should:
- Include all original accessories where possible
- Be returned in the condition received, except where a fault is being reported
- Include proof of purchase
Non-Returnable Items
Returns may not be accepted for:
- Accidental or physical damage after delivery
- Water damage
- Software-related issues caused by third-party modifications
- Damage resulting from misuse
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed using the original payment method where possible.
Processing times may vary depending on your payment provider.
Exchanges
Where appropriate and subject to stock availability, we may offer an exchange instead of a refund.
Contact
Email: support@khanmobile.online
Phone: 0152 230 5279